Privacy Policy

Last updated: July 14, 2026

Dr. Ted Injury Law (“Dr. Ted Injury Law,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit https://drtedinjurylaw.com/ or interact with our website forms, online intake tools, chat features, callback tools, advertisements, telephone services, text messages, or other online services that link to this Privacy Policy.

This Privacy Policy applies to information collected through our website and related online interactions. Once an attorney-client relationship has been established, information associated with the legal representation may also be governed by the engagement agreement, applicable professional-responsibility rules, attorney-client privilege, the attorney work-product doctrine, court rules, and other legal obligations.

By using our website, you acknowledge the practices described in this Privacy Policy.

Contents

1. Important Law Firm Notice

Visiting this website, submitting an online form, starting a chat, requesting a callback, sending a text message, leaving a voicemail, or otherwise contacting Dr. Ted Injury Law does not create an attorney-client relationship.

An attorney-client relationship is created only after Dr. Ted Injury Law has completed any necessary conflict review, agreed to accept the matter, and entered into a written engagement agreement signed by the client and an authorized representative of the firm.

Until we confirm in writing that we represent you:

  • We are not your attorneys and have no obligation to take action on your behalf.
  • You should not rely on a website submission to protect a claim, preserve evidence, satisfy a filing deadline, or stop a statute of limitations from running.
  • A website submission is not necessarily protected by attorney-client privilege.
  • You should not send highly sensitive documents or information unless an attorney or authorized staff member asks you to provide them through an approved method.

We take reasonable steps to protect information submitted through the website, but privacy under this Privacy Policy is not the same as attorney-client confidentiality or attorney-client privilege. Please do not submit Social Security numbers, financial account numbers, payment-card information, passwords, complete medical records, unredacted government identification, or other highly sensitive documents through a general website form.

2. Notice at Collection

We may collect the following categories of personal information when you visit or interact with our website:

  • Identifiers and contact information, including your first and last name, email address, telephone number, Internet Protocol address, and online identifiers.
  • Case-intake information, including the state where an accident occurred, whether you are an existing client, the type of incident, and the description you provide about how we may help.
  • Injury, medical, insurance, disability, treatment, employment, financial-loss, or other sensitive information that you choose to include in an inquiry.
  • Internet and website activity, including pages viewed, links clicked, scrolling, mouse movements, navigation paths, referring pages, session duration, form interactions, and advertising interactions.
  • Device and technical information, including browser type, operating system, device type, language, approximate location, cookie identifiers, and mobile or advertising identifiers.
  • Communication information, including emails, text messages, chat messages, callback requests, telephone metadata, and call recordings or transcripts when a call is recorded in accordance with applicable law.
  • Inferences that may be created from website activity, intake information, and communications, such as the apparent type of legal assistance requested.

We use these categories of information for the business and commercial purposes described in this Privacy Policy, including responding to inquiries, evaluating potential matters, conducting conflict checks, communicating with clients and prospective clients, operating and securing the website, measuring website and advertising performance, complying with legal obligations, and protecting our rights.

We retain personal information for the period reasonably necessary to accomplish these purposes, maintain conflict and intake records, comply with professional and legal obligations, handle disputes, document consent and opt-out requests, and protect the firm’s legal rights. Additional retention details appear below.

3. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

  • Submit a free-consultation or case-evaluation form.
  • Request a telephone call or communicate through an online intake or chat tool.
  • Call, email, or text Dr. Ted Injury Law.
  • Communicate with an attorney, intake specialist, employee, or service provider working on our behalf.
  • Respond to a survey, advertisement, or marketing communication.
  • Provide information concerning another person, such as an injured family member, witness, passenger, or other person involved in an incident.

The information requested by our website forms may include:

  • First name and last name.
  • Email address.
  • Telephone number.
  • The state where the accident occurred.
  • Whether you are an existing client.
  • A description of your accident, injury, claim, question, or requested assistance.
  • Your preference regarding SMS or text-message communications.

If you submit information concerning another person, you represent that you are authorized to provide that information or that another lawful basis permits you to do so.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect information through cookies, tags, pixels, software-development tools, local storage, web beacons, log files, and similar technologies. This information may include:

  • Your Internet Protocol address.
  • Browser type, browser version, operating system, device type, and screen characteristics.
  • Pages viewed, links clicked, buttons selected, and features used.
  • Dates, times, duration, and frequency of visits.
  • Referring and exit pages.
  • Approximate geographic location derived from an Internet Protocol address.
  • Clicks, scrolling, mouse movements, navigation paths, and other interactions with website content.
  • Cookie identifiers, session identifiers, advertising identifiers, and similar online identifiers.
  • Information about whether a form was started, completed, or submitted.
  • Information about interactions with advertisements that direct users to our website.
  • Technical, diagnostic, security, performance, and error information.

Information From Other Sources

We may receive information from referral sources, co-counsel, advertising platforms, analytics providers, intake providers, social-media platforms, telephone or text-message providers, public sources, and other service providers. We may combine this information with information collected directly through the website.

4. How We Use Information

We may use personal information to:

  • Respond to requests for a consultation or case evaluation.
  • Determine whether we may be able to assist with a potential legal matter.
  • Conduct conflict checks and maintain records of inquiries.
  • Communicate with prospective clients, current clients, former clients, referral sources, attorneys, and other appropriate parties.
  • Schedule appointments, return calls, and provide requested information.
  • Provide legal services after an attorney-client relationship has been established.
  • Operate, maintain, personalize, troubleshoot, and improve the website.
  • Understand how visitors use the website and which content is useful.
  • Measure the effectiveness of advertisements, campaigns, referral sources, and website features.
  • Prevent spam, fraud, misuse, unauthorized access, and other security incidents.
  • Maintain records of consent, communication preferences, and opt-out requests.
  • Comply with court orders, professional obligations, licensing requirements, subpoenas, laws, regulations, and valid government requests.
  • Establish, exercise, or defend legal claims.
  • Protect the safety, property, rights, and interests of Dr. Ted Injury Law, our personnel, our clients, website visitors, and others.
  • Create aggregated, statistical, or deidentified information that is not reasonably capable of identifying an individual.

We do not intend to use the contents of consultation forms, chat conversations, or case descriptions to target advertising based on a person’s specific injury, diagnosis, medical treatment, or legal problem.

5. Cookies and Tracking Technologies

Cookies are small data files placed on a browser or device. We use cookies and similar technologies to operate the website, remember preferences, protect forms, analyze website use, understand traffic sources, measure advertising performance, and improve our services.

The types of cookies and similar technologies used on our website may include:

Strictly Necessary Cookies

These technologies support essential website functions, security, network management, form operation, session management, fraud prevention, and accessibility. Blocking these technologies may prevent parts of the website from functioning properly.

Functional Cookies

These technologies remember settings or choices and provide enhanced website functionality, including communication, intake, callback, and embedded-content features.

Analytics Cookies

These technologies help us understand website traffic, visitor engagement, page performance, navigation, errors, and how visitors interact with the website.

Advertising and Measurement Cookies

These technologies help measure advertisements, attribute calls or form submissions to a campaign, limit repeated advertisements, build audiences, and deliver or measure advertising. Depending on the technology and applicable law, some of these disclosures may be considered “sharing,” “selling,” or processing for targeted advertising even when no money is exchanged.

Cookies may be session cookies, which expire when a browser is closed, or persistent cookies, which remain for a set period or until deleted. Some cookies are placed directly by us, while others are placed by service providers or third parties.

6. Website Analytics and Third-Party Tools

Google Tag Manager

We use Google Tag Manager to organize, deploy, and manage website tags. Google Tag Manager acts as a container through which analytics, advertising, conversion-measurement, security, and other website technologies may be loaded.

The specific tags deployed through Google Tag Manager may collect or transmit information as described in this Privacy Policy. Google Tag Manager does not by itself determine why information is collected; the purpose depends on the tags that have been configured within the container.

For information about Google’s privacy practices, visit Google’s Privacy Policy.

Google Analytics 4

We use Google Analytics 4 to understand how visitors find and use our website. Google Analytics may collect information such as device and browser information, pages viewed, events, traffic source, approximate location, session information, engagement information, and cookie or device identifiers.

We use this information to evaluate website performance, identify useful content, diagnose technical problems, understand marketing effectiveness, and improve the website.

You may learn more about Google’s practices through Google’s Privacy Policy. Google also provides a Google Analytics Opt-out Browser Add-on.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website. Microsoft Clarity may collect information through cookies and similar technologies and may generate heatmaps, session recordings, and website-usage reports.

Information processed by Microsoft Clarity may include clicks, scrolling, mouse movements, navigation, pages viewed, session duration, browser and device information, approximate location, and other website-interaction information.

We use Microsoft Clarity to improve website usability, identify broken or confusing website features, understand visitor behavior, and improve the performance of our website and marketing efforts.

We do not use Microsoft Clarity for the purpose of recording the contents of consultation form fields. Microsoft applies masking to input fields, and additional masking or exclusion controls may be applied. Nevertheless, you should not submit Social Security numbers, financial account information, passwords, complete medical records, or other highly sensitive documents through a general website form.

Microsoft may process information in accordance with its own terms and privacy practices. For more information, review the Microsoft Privacy Statement and Microsoft Clarity documentation.

Intaker

Our website uses Intaker-powered intake, chat, callback, and communication tools. When you use these features, Intaker may process information you enter, including your name, email address, telephone number, accident location, case description, communication preferences, and other information you voluntarily provide.

Intaker may also process chat activity, callback requests, communication metadata, device information, and information necessary to facilitate telephone or text-message communications. We use these tools to receive inquiries, route prospective clients to our team, schedule follow-up, and provide responsive intake services.

For information about Intaker’s practices, review the Intaker Privacy Policy.

Advertising and Conversion Technologies

We may use advertising platforms, conversion tags, pixels, call-attribution technologies, and campaign-measurement services to understand whether an advertisement resulted in a website visit, telephone call, chat, or consultation request.

These technologies may process online identifiers, device information, advertising identifiers, pages viewed, advertisement interactions, traffic-source information, and conversion events. We do not intentionally provide advertising platforms with the contents of case descriptions, medical details, or confidential communications for targeted-advertising purposes.

Google Maps, YouTube, Social Media, and Embedded Content

Our website may include maps, directions, videos, reviews, social-media links, and embedded content provided by Google Maps, YouTube, Facebook, Instagram, LinkedIn, Avvo, or other third parties.

When you interact with third-party or embedded content, the provider may collect information about your device, website activity, and account under its own terms and privacy policy. The provider may recognize you if you are signed into an account with that provider.

Security and Anti-Spam Tools

Our website may use anti-spam, bot-detection, firewall, content-delivery, fraud-prevention, and security technologies to protect forms, visitors, and website systems. These services may process Internet Protocol addresses, device and browser information, security signals, and website-interaction information.

7. Telephone, Email, and Text Communications

Telephone Calls

When you call Dr. Ted Injury Law, we and our telephone-service providers may collect your telephone number, caller-identification information, call date and time, call duration, routing information, voicemail, call disposition, and information provided during the call.

Calls may be monitored, recorded, or transcribed for quality assurance, training, intake, documentation, security, and legal-compliance purposes. When applicable law requires notice or consent before recording, we will provide the required notice or request the required consent.

Email

Email transmitted through the public Internet may not be fully secure. Do not email highly sensitive documents unless an attorney or authorized staff member has instructed you to use email or an approved secure-delivery method.

SMS and Text Messages

When you voluntarily provide your telephone number and consent to receive text messages, Dr. Ted Injury Law and service providers acting on our behalf may send messages regarding your inquiry, consultation, appointment, legal services, requested information, or relationship with the firm.

Consent to receive text messages is not a condition of hiring Dr. Ted Injury Law or receiving a consultation. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of further text messages and reply HELP for assistance.

We may retain records showing the date, time, method, and scope of your consent, as well as records of messages and opt-out requests.

We do not sell or share mobile telephone numbers or SMS opt-in consent information with unaffiliated third parties for their own marketing or promotional purposes. We may disclose this information to communications platforms, carriers, intake providers, and other service providers solely as necessary to deliver messages, maintain records, provide requested services, prevent fraud, and comply with law.

Opting out of text messages does not prevent us from contacting you through another method when permitted by law, including in response to a request you submitted. Current clients may continue to receive non-marketing communications reasonably necessary for the representation through other agreed communication channels.

8. Injury, Health, and Other Sensitive Information

Because Dr. Ted Injury Law represents injured people, an inquiry may include information about injuries, symptoms, diagnoses, medical treatment, disability, medication, health-care providers, insurance coverage, medical expenses, lost income, or other information that may be considered sensitive personal information or consumer health data under certain laws.

We collect and use this information when you voluntarily provide it so that we may:

  • Respond to your inquiry.
  • Understand the general nature of a potential legal matter.
  • Determine whether the firm may be able to assist.
  • Conduct a conflict check.
  • Refer or route an inquiry with authorization.
  • Provide legal services after an attorney-client relationship is established.
  • Comply with legal and professional obligations.
  • Establish, exercise, or defend legal claims.

Our general website forms are not intended to serve as a medical-record portal. Do not upload or paste complete medical records, medical-account credentials, Social Security numbers, financial account information, or other highly sensitive documents unless an attorney or authorized staff member has instructed you to provide them through an approved method.

We do not sell consumer health data. We do not intentionally use injury, diagnosis, treatment, disability, or other health information supplied in a legal inquiry for targeted advertising. We do not use consumer health data to create advertising audiences based on a person’s specific medical condition or injury.

We may disclose consumer health or injury-related information to intake and technology providers acting on our behalf, attorneys, co-counsel, referring counsel, experts, investigators, medical providers, insurers, lien-resolution providers, courts, government authorities, and other parties when authorized by you, necessary to provide requested legal services, required by law, or otherwise permitted under applicable professional and legal obligations.

Where applicable consumer-health privacy law provides rights to access, delete, correct, withdraw consent, or appeal a decision concerning consumer health data, you may exercise those rights using the methods described in the “Contact Us” section below.

9. How We Disclose Information

We may disclose personal information in the following circumstances:

Service Providers

We disclose information to vendors that provide website hosting, maintenance, analytics, intake, chat, telephone, text messaging, email, cybersecurity, anti-spam, advertising, payment, document-management, cloud-storage, case-management, professional, and other operational services.

Attorneys and Legal-Service Participants

When appropriate and permitted, we may disclose information to attorneys, co-counsel, referring attorneys, investigators, experts, consultants, medical providers, insurance representatives, lien-resolution providers, litigation-support vendors, courts, and other parties involved in evaluating or providing requested legal services.

We will obtain authorization or rely on another appropriate legal or professional basis when required.

At Your Direction

We may disclose information when you request, authorize, or direct us to do so.

Legal, Regulatory, and Professional Obligations

We may disclose information to comply with applicable laws, professional-responsibility obligations, licensing requirements, court orders, subpoenas, discovery obligations, government requests, and other legal processes.

Protection of Rights and Safety

We may disclose information when reasonably necessary to detect or prevent fraud, abuse, security incidents, illegal activity, threats, or harm, or to establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed in connection with a proposed or completed merger, reorganization, financing, sale of assets, transfer of a practice, or other business transaction, subject to applicable legal and professional obligations.

Aggregated or Deidentified Information

We may disclose aggregated or deidentified information that is not reasonably capable of identifying you. We will not attempt to reidentify information that applicable law requires us to maintain in deidentified form.

10. Sale, Sharing, and Targeted Advertising

Dr. Ted Injury Law does not sell names, telephone numbers, email addresses, consultation-form contents, case descriptions, or client information to data brokers or other third parties in exchange for money.

We do not sell SMS consent information or mobile telephone information for third-party marketing.

However, advertising, analytics, and conversion-measurement technologies may disclose cookie identifiers, device identifiers, Internet Protocol addresses, website activity, advertising interactions, and similar online information to technology or advertising providers. Certain U.S. privacy laws may define some of these disclosures as a “sale,” “sharing,” or processing for targeted advertising even when no money is exchanged.

Where applicable law gives you the right to opt out of these practices, you may submit an opt-out request through the methods described in the “Contact Us” section. We also recognize legally required browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device from which the signal is sent.

We do not knowingly sell or share the personal information of individuals under 16 years of age for cross-context behavioral advertising.

11. Your Privacy Choices

Cookie and Browser Controls

You may configure your browser to block, limit, or delete cookies. Browser settings vary, and blocking cookies may prevent certain website features from operating properly.

Where cookie-preference controls are displayed on our website, you may use those controls to manage non-essential cookies. Cookie choices generally apply to the browser and device on which the choice is made and may need to be repeated after cookies are deleted or when a different browser or device is used.

Google Analytics

You may use the Google Analytics Opt-out Browser Add-on.

Advertising Choices

You may adjust advertising preferences through applicable platform settings, including Google Ads Settings. These settings may not prevent all advertisements, but they may affect whether advertising is personalized.

Global Privacy Control

Where required by applicable law, we treat a valid Global Privacy Control signal as a request to opt out of sale, sharing, or targeted advertising for the browser or device transmitting the signal. Because the signal is browser- and device-specific, it may not identify you by name or apply to other browsers or devices.

Do Not Track

Some browsers transmit “Do Not Track” signals. Because there is no universally accepted technical or legal standard for responding to all Do Not Track signals, our website does not currently respond to ordinary Do Not Track signals. This does not affect our treatment of Global Privacy Control or another opt-out preference signal that applicable law requires us to recognize.

Communication Choices

You may unsubscribe from marketing email by using the unsubscribe instructions in the email. You may opt out of text messages by replying STOP. You may also contact us using the information below.

Even after a marketing opt-out, we may send non-marketing communications concerning a request you submitted, an active legal matter, security, legal notices, or other service-related matters.

12. U.S. State Privacy Rights

Depending on your state of residence, the nature of the information, applicable legal thresholds, and available exemptions, you may have the right to:

  • Confirm whether we process your personal information.
  • Request access to personal information we maintain about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information.
  • Obtain a portable copy of certain personal information.
  • Opt out of the sale of personal information.
  • Opt out of sharing for cross-context behavioral advertising.
  • Opt out of processing for targeted advertising.
  • Opt out of certain profiling that produces legal or similarly significant effects.
  • Limit certain uses or disclosures of sensitive personal information.
  • Withdraw consent where processing is based on consent.
  • Appeal a decision concerning a privacy request.
  • Receive equal service and not be discriminated against for exercising a privacy right.

Privacy rights are not absolute. We may deny or limit a request when permitted by law, including when information is subject to attorney-client privilege, attorney work product, professional-responsibility obligations, litigation duties, another legal exemption, or a requirement to preserve information.

California Privacy Disclosures

During the preceding 12 months, we may have collected the following categories of personal information described under California law:

  • Identifiers.
  • Customer-record and contact information.
  • Characteristics that may be protected under state or federal law when voluntarily provided in connection with an inquiry or representation.
  • Commercial and transaction information associated with services.
  • Internet or other electronic-network activity.
  • Approximate geolocation information.
  • Audio, electronic, visual, or similar information, including call recordings, voicemails, chat records, and website session information where applicable.
  • Professional, employment, wage-loss, or education information when relevant to an inquiry.
  • Sensitive personal information voluntarily provided in connection with an injury, claim, or legal matter.
  • Inferences derived from the information described above.

We collect these categories from consumers, website devices, referral sources, service providers, advertising and analytics providers, public sources, and other persons involved in an inquiry or matter.

We use and disclose these categories for the purposes described in this Privacy Policy. The categories of recipients may include service providers, analytics providers, advertising and conversion-measurement providers, communications providers, attorneys, legal-service participants, government authorities, and parties to a transaction or legal process.

We do not use sensitive personal information to infer characteristics about a person for unrelated advertising purposes. We do not offer financial incentives in exchange for personal information.

Submitting a U.S. Privacy Request

You may submit a request by:

We may need to verify your identity before completing a request. Verification may require matching information you provide with information already maintained by us. We will use verification information only for identity verification, fraud prevention, and request processing.

You may use an authorized agent where permitted by law. We may request evidence that the agent is authorized to act for you and may require you to verify your identity directly.

To appeal a decision concerning a privacy request, contact us using one of the methods above and clearly state “Privacy Appeal.” We will review the appeal and respond as required by applicable law.

13. International Privacy Rights

If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with similar privacy laws, we may process personal information under one or more of the following legal bases:

  • Your consent.
  • Taking steps at your request before entering into a contract.
  • Performance of a contract.
  • Compliance with a legal obligation.
  • Our legitimate interests in responding to inquiries, operating and securing our website, evaluating potential matters, preventing fraud, measuring website performance, protecting legal rights, and managing our organization, provided those interests are not overridden by your rights.
  • Establishment, exercise, or defense of legal claims.
  • Protection of vital interests when applicable.

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to processing; obtain data portability; withdraw consent; and lodge a complaint with a data-protection authority.

Withdrawal of consent does not affect the lawfulness of processing completed before consent was withdrawn.

Dr. Ted Injury Law is located in the United States. Information may be transferred to, stored in, or processed in the United States or another country where we or our service providers operate. Privacy laws in those countries may differ from the laws where you live. Where required, we use or rely on appropriate contractual or legal safeguards for international transfers.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Respond to and document inquiries.
  • Follow up regarding a requested consultation.
  • Perform and document conflict checks.
  • Provide legal services when retained.
  • Maintain legal, professional, business, and accounting records.
  • Document consent, communication preferences, and opt-out requests.
  • Comply with statutes of limitation, court rules, professional obligations, tax requirements, and other laws.
  • Detect fraud, maintain security, resolve disputes, and defend legal claims.

Retention periods may vary depending on the type and sensitivity of the information, whether a person becomes a client, the nature of a legal matter, applicable professional obligations, contractual requirements, and legal requirements.

When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable law and technical limitations. Information may remain temporarily in disaster-recovery, archival, or backup systems until those systems are overwritten or retired.

15. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, destruction, or misuse.

Safeguards may include access controls, authentication, security monitoring, encryption where appropriate, vendor-management measures, employee confidentiality obligations, backups, anti-spam controls, and procedures for responding to suspected security incidents.

No website, Internet transmission, telephone system, email system, storage system, or security control is completely secure. We cannot guarantee absolute security. You are responsible for using reasonable precautions when communicating electronically and for avoiding the submission of unnecessary sensitive information through general website forms.

16. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally required parental or guardian authorization.

A parent or legal guardian may contact us regarding a legal matter involving a minor. If we learn that we collected personal information directly from a child under 13 in a manner not permitted by law, we will take reasonable steps to delete it.

If you believe a child submitted personal information improperly, contact us using the information below.

Our website may link to third-party websites, directories, maps, social-media services, videos, reviews, government resources, medical resources, and other services that we do not control.

This Privacy Policy does not govern third-party websites or services. A link does not mean that Dr. Ted Injury Law endorses a third party’s privacy or security practices. Review the privacy policy of each third-party service before providing information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, technology, vendors, advertising practices, legal services, professional obligations, or applicable law.

When we make changes, we will post the revised Privacy Policy on this page and update the “Last updated” date. Material changes may also be communicated through the website or another appropriate method when required by law.

Your continued use of the website after an updated Privacy Policy is posted means that you acknowledge the revised policy. Where applicable law requires consent to a new practice, we will request that consent separately.

19. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Dr. Ted Injury Law
Attn: Privacy Request
1201 N Tryon St
Charlotte, NC 28206

Telephone: 1-800-MY-DR-TED (1-800-693-7833)
Website: https://drtedinjurylaw.com/
Contact Form: https://drtedinjurylaw.com/contact-us/

When submitting a request through the contact form, include the words “Privacy Request” or “Privacy Appeal” at the beginning of your message so that the request can be routed appropriately.